Last Updated: Setptember - 2016

Assured Performance Code of Ethics

As a Certified Collision Care Provider, we pledge the following. We will:

  1. Provide consumers with respectful, professional, and courteous service.

  1. Ensure all staff are trained to give customers the best care possible.

  1. Operate as a trusted advisor to ensure that the consumer is provided with the proper recommendations and knowledge to help protect them from being taken advantage of during the claims and repair process.

  1. Use the highest quality paint and materials and state-of-the-art techniques to ensure the proper fit and finish of every vehicle we repair.

  1. Ensure all technical staff have been fully trained to repair the vehicle to it manufacturers specifications.

  1. Employ systems, policies and practices to ensure consumers, insurers, and any others are never over charged.

  1. Always deliver what we promise.

  1. Never substitute alternative or inferior parts on a consumer’s car without their expressed consent to do so and never where it may affect safety or the operation of the vehicle.

  1. Work cooperatively with insurers and other 3rd parties to ensure the most efficient, proper and safe repair and always keep the consumers best interest above any other agreements.

  1. Maintain the highest integrity, ethics, morals and business practices to exemplify the best in class service.