Our strategic partners include the largest Automotive Manufacturers, Suppliers, Paint Manufacturers, Insurance Companies, and more. Assured Performance has Certified over 3,000 collision repair business across North America. The members of our Network have the right tools, training, and equipment to offer their customers a Certified Repair and complete repair documentation.
Assured Performance is made up of three entities; a non-profit consumer advocacy organization and certification entity, a legal Cooperative and a Management Company.
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Assured Performance provides official independent third-party Certification for Collision Repair Provider. This certification is provided by a non-profit consumer advocacy organization and certification entity is the gateway to delivering a “Certified Repair” and as well as qualifying and participating in several “OEM affiliated Certified Networks.” Once Certified by Assured Performance, the Repair Provider will become officially recognized by several Auto Manufactures and appear on numerous intelligent shop locators. The Certified Repair Provider is also able to take advantage of the exclusive Assured Performance joint-effort Certification benefits as outlined:
Certification helps to put your business in a league of your own. Certification illustrates that your business is best in class and part of the most advanced repair capable network in the world. The Certification/Recognition provides the official credentials that elevate and exponentially increase the value of your business.
Referrals direct from OEMs, connecting Certified Shops with customers.
Listing in the online body shop locator linked directly from the OEMs web sites with a personalized micro-site and link to your shops website.
Listing on consumer-facing Assured Performance Collision Care (consumer advocate) shop locators.
Access to an arsenal of Collision Care marketing materials to differentiate Certified Shops from local competition.
Periodic press release communications distributed to your local media.
Online appointment setting and electronic dispatch to your shop from the locator and smart phone apps.
We know that to evolve beyond today’s DRP model we must have a new and better way to do business - an ecosystem, infrastructure and operating model that is complete, end-to-end, and integrated connecting all these facets at a national level, built on a proven, robust platform.
Assured Performance is the only company that offers a complete network management “ecosystem.” Through this new Ecosystem, now all industry stakeholders and trading partners can view, manage, and interact with each other ...in new and innovative ways using APEX, and the Assured Performance Certified Network Management Ecosystem.
All the modules are connected and interactive overlying an electronic eco-system for future claims management for insurers & Certified repairs for customers.
The Assured Performance Network Management Ecosystem connects:
Today, the entire industry commerce is based upon an ecosystem that has evolved over the last 35 years, i.e. the DRP model. How can repairers, OEM, insurers and all stakeholders improve the way business is done in the future without changing the fundamentals and adopting a new and improved business model and supporting ecosystem?
Assured Performance is CONNECTING THE DOTS and delivering order ...through new and better ways to do business ...beyond the 35 year-old DRP Model
You are LINKED ... an industry with complete connectivity
All Assured Performance Certified repair providers are provided with ShopOps to ensure their ability to comply and report according to all of the various program requirements and changing market demands.
...PREPARED FOR THE FUTURE
Beyond anything offered before, the Assured Performance ecosystem links consumers through Smart Apps, online locators, and interactive communications through ShopOps and APEX giving integrated communications, Network and Certified repair management.
The Assured Performance Certified Network Management System is a turnkey platform available to OEMs, Insurers and other entities to monitor, measure and manage a mass market network of OEM Certified Collision Repair Providers. It is a collection of technology-driven tools that allow the users to have best in class oversight, measurement, review, monitoring, administrative approval, and day-to-day control of the numerous elements of a complete North American certified repair provider network.
ShopOps is an exclusive web-based system that enables the Certified Repair Providers to comply with numerous OEM and Insurer requirements and perform at the highest performance levels. ShopOps was designed as a suite of business tools to enable certified shops to operate under far different processes including interfacing with consumers as well as the future "connected-vehicle".
You can send electronic communications network-wide or peer-to-peer as desired with built-in activity logging and follow up capability.Learn More
Now your shop has the ability to receive and process appointments made by consumers through the numerous shop locators, smart apps and the future connected cars. The system also facilitates direct communications, and customer retention initiatives, CSI as well as updates and images that a consumer can elect to receive throughout the repair process.Learn More
To be used on your web sites, estimates, marketing brochures and more. Differentiate your business to consumers by using the approved OEM logos and badges in all of your marketing (websites, brochures, social media sites and in all advertising).Learn More
This robust feature includes a KPI self-management data dashboard with comparative benchmarking and automated scorecard reporting, including shop rating and ranking, that allows for in-depth data analytics. You can rate, rank, monitor, and mange the performance of your business.Learn More
Upon completion of your Certification requirements, you will be able to customize your MicroSite using our built-in template. Your finalized MicroSite will include your company's contact information, important details about your business, and give customers an easy way to book an appointment for a Certified Repair. It will also ensure that your business is linked to several consumer-facing OEM referral sites, smartphone apps, your website, and your business’s social media platforms.Learn More
This feature is based upon increasing your repair quality and decreasing your liability exposure (especially critical considering the John Eagle case). This exclusive benefit provides your Certified repair business with a turnkey “repair documentation system” and record storage enabling efficient electronic proof of how the vehicle was repaired, by whom and with what.It keeps visual proof of what OEM Repair Procedures your technician used, and even the results of scans performed.Learn More
This feature is a central repository and document manager for all of the various procedures, checklist, forms, job descriptions and other documents you accumulate as a business. It puts all fo the right documents at you and your staff’s finger tips ... it ensures the right people are using the right version of the right document. You are able to maintain access to all of the critical docs required by OEMs, insurers, and vendors in an on-demand web-based portal with cloud storage.Learn More
ShopOps puts a wide variety of training options right at your fingertips. With ShopOps your AMI courses and I-CAR training schedule is just a few clicks away. You will also find a library of vendor training form suppliers such as 3M to your paint and equipment companies. These are organized and maintained by the suppliers of the training and listed in ShopOps to make the entire process easier.Learn More
This exclusive feature provides your Certified Repair business with a turnkey system to assist with creation and distribution of ongoing press releases and public relations campaigns critical in gaining the recognition you deserve as a Certified Collision Care ProviderLearn More
Skills inventory is a powerful features that maintains all of the shop’s technical training and knowledge records supplied from on-site knowledge and skills assessments performed and your training records for I-CAR and other entities. Now, all of your technician’s capabilities let you ensure you have the skills your need to perform proper repairs. This innovative solution tied to “RepairDOC” ensures that the repair is performed by a qualified technician.Learn More
This program is designed to assist body shops in earning a "5-Star Status" by achieving top performance metrics in the business disciplines that matter most; specific to your goals and objectives. Whether you are working towards achieving Certification or are already Certified, the 5-Star Business Performance Program provides you with a step-by-step Business Improvement Plan to ensure your shop continues to have what it takes to properly repair the new generation of vehicles.Learn More
A business performance module assists the shop to maintain compliance and leverage best practices and improvement planning and provides financial planning and analytics. It also is the foundation for you to ensure your shop meets and maintains all requirements for certification and other referral program requirements.Learn More
The Pro Forma modeling tool provides you with a "What If" calculator that helps to illustrate the actual financial impact prior to making an investment or strategic change to an existing business model. Before implementing some kind of a change, you can use this tool to create a financial pro forma that illustrates what you can expect through sample profit and loss statements based on real numbers that you supply.Learn More
A complete Repair Documentation Process with all of the electronic tools a shops needs to make the process easy as well as comprehensive and complete. Based on an extract from shop files, the documentation is vehicle repair specific; line-by-line, and part-by-part – not generic.
RepairDOC is NOT a product or an option. It’s an essential process. Assured Performance has developed a comprehensive and easy-to-use system to allow your staff to document all repairs helping mitigate your liability exposure and provide consumers with the ultimate in quality and consumer confidence …and it includes an electronic mobile Smart App Quality Assurance checklist.
We ensure that consumers can locate a certified collision repair provider wherever they may need one while ensuring that these best-in-class body shops are able to effectively market and promote themselves to consumers.
Let consumers know that you can provide a validated, higher quality repair option. Give customers the power to identify, locate, set appointments, and directly connect with your shop.
This locator service will enable you to identify, locate and contact a collision repair business that has been Certified based upon meeting or exceeding the required Auto Manufacturer standards specifying necessary tools, equipment, training and customer service facilities.
Collision Care is a consumer advocacy organization. Utilizing our knowledge of the auto repair industry and working with many auto repair business owners, we have designated what a quality collision and auto repair business is and what makes them best in class.
Assured Performance Network is made up of three entities; a management company, a non-profit consumer advocacy organization, and a legal co-op. Collectively, Assured Performance is by far the largest Certified Business Network in the automotive industry, world-wide.
Our strategic partners include several of the largest Auto Manufacturers including but not limited to: Nissan, INFINITI, FCA, Hyundai and Kia and others; representing nearly 2/3 of all of the vehicles on the road today. We also work with other world-class businesses like Enterprise Rent-A-Car and many more.
Assured Performance provides services across all of North America.
Thank you for your interest in learning more about Assured Performance. Assured Performance is by far the largest Certified Business Network in the automotive industry, world-wide. Our strategic partners include several of the world's largest Automakers such as Nissan, FCA, Kia, GT-R, Hyundai and others representing nearly 2/3 of all of the vehicles on the road today.